01Compliance judgment
MNPI rarely announces itself. Our moderators steer away before it is said, and they are trained, accountable and auditable.
Human moderation for expert networks
Local-language moderation for multilingual, industry and life science projects, by moderators who come from the expert network industry.
About Nine Echo
Moderators from the expert network industry, working as an extension of your team
Our moderators come directly from the expert network industry. Having run interviews for leading consulting firms, corporates and life science companies, we know what these projects demand: tight timelines, detailed discussion guides, AE reporting and clients who expect a high standard on every call.
Once you share a project, we manage the process for you, from scheduling across time zones to moderating the interview.
Your team can take on multilingual projects with confidence, while the full engagement stays within your network.
6,000+
Interview hours
In-depth interviews and focus groups, online and in-person.
1,000+
Life science projects
Life science is our deepest area of sector expertise.
24 hr
Adverse event reporting
Maximum time from interview to AE report.
Figures reflect the collective experience of the Nine Echo moderation team.
Why Human Moderation
What a trained moderator catches that a script can’t
02Adaptive probing
They hear the hesitation before a number and push on vague answers. Clients pay for insight, not a completed question list.
03Rapport with senior experts
Former executives, KOLs and physicians open up more with a knowledgeable peer, and are more likely to accept the next call.
04Expert credibility checks
Each expert’s background and screening answers are reviewed before the call, and inconsistencies are raised with you first.
05Real-world call conditions
Accents, poor lines, experts switching languages and long tangents are routine. People handle them smoothly; scripts struggle.
06A premium tier you can sell
As AI tools make offerings look alike, human-moderated calls give you something competitors can’t easily copy.
Most expert networks will run both AI and human moderation. The question is which calls deserve a human.
I have been over 20 years in primary market research and have done a lot of research with different agencies, but I have to say that I was impressed by the high quality of work you delivered and also the depth of insights you provided.
Services Offered
Human moderation, in the expert's own language
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01
Local-language moderation
IDIs and focus groups, online and in-person, moderated in the expert's own language and from the same time zone.
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02
Compliance on every call
Every interview opens with a compliance reminder. MNPI and restricted topics are stopped and redirected, and incidents are escalated the same business day.
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03
Life science and AE-trained moderators
Moderators trained in pharmacovigilance listen for adverse events, product complaints and special situations, and escalate them right after the call.
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04
Sector-fluent moderation
Technical topics in life science, semiconductor and automotive, with the sector knowledge to follow up sharply.
Contact Us
Let's talk
Tell us about an upcoming project, or start small with a pilot: we moderate a set of calls alongside your current approach so you can compare on your own projects.
Email
Info@NE-moderation.com
Headquarters
Singapore